Snapchat is a radically different app than it was five years ago when it burst on the social media scene. However, through all of its changes, the app continues to blend communication and entertainment unlike any of its competitors. The ephemeral -- or short-lived -- pictures and messages that Snapchat popularized has evolved into “stories” that can be shared in sequences or broadcast live.
Snapchat continues to lead much of the industry. Its most well-known features have been copied by the likes of Facebook, Instagram and others. If Snap, the parent company of Snapchat, is grappling with the same existential problems that dogged Twitter for so many years, it’s almost by design. Snapchat is comfortable with experimentation and willing to make big, abrupt changes to redefine what the app can deliver and signify to more than 150 million daily active users.
“Snapchat continuously invests in the user experience,” Forrester analyst Erna Alfred Liousas says. “They're constantly adding features and remaining true to their goal of keeping in touch with friends.”
Snapchat capitalizes on mobile compulsions
Adam Kleinberg, CEO of advertising agency Traction, says Snapchat is at the forefront of how people want to engage, especially during a time when most people are “completely consumed by their phones.” Snapchat’s whimsical approach to messaging delivers on the core objective of keeping users connected, but the experience is much more entertaining than the alternatives.
“They make communication entertaining,” he says. “I think that’s fundamental and I think that’s why they’ve been able to sustain, so far, their deep penetration with younger people.”
Snapchat also benefits from being “falsely classified as a social network,” according to Jenny Sussin, research director at Gartner. “Snapchat is not really a social media tool so much as what we call a consumer messaging app,” she says. “There are certainly broadcast capabilities of Snapchat but there isn’t an ability for group-wide commentary like you see with traditional social networks. Messaging apps are a response to consumer, particularly younger consumers’, desire for privacy.”
While Snapchat is still predominantly known for its place in the messaging and social space, the company is making moves to diversify its business to confront new challenges that will surface once it becomes a publicly traded company in the coming months, according to Alfred Liousas. “If Snapchat ensures that its product diversity ties back to its core mission, it will only bolster its position and credibility within the market,” she says.
“Twitter's slow attention to user dissatisfaction and unhurried approach to innovation led to its current state,” Alfred Liousas says. “Snap doesn't show signs of either at this stage. However, it is still early days. They've got to maintain this pace when they go public. That will be the test.”
Snap began calling itself a “camera company” last year and released its first hardware product in the form of Spectacles. The $130 dual-purpose sunglasses capture videos for owners to share on Snapchat. The product is in limited supply, but it showcases how Snap is designing complementary devices and pursuing new formats for visual sharing in a mobile environment.
“If [Snap] positions itself as more than a social network, in the style of Facebook, it may be OK,” Sussin says. Despite its rapid growth rate, the company has a limited global presence and a young, largely female user base. More than two-thirds (71 percent) of Snapchat’s users are under 25 years old, 62 percent earn less than $50,000 per year and 70 percent of its users are women, according to analysis by Sprout Social, a social media management company.
Snap falls in line with data targeting norms
As Snap’s initial public offering approaches, the company is taking steps to boost its advertising business by falling in line with industry norms for ad targeting. In September, the company released Snap Audience Match to help marketers target ads to users based on their email addresses and mobile device IDs, and earlier this month Snap inked a deal with Oracle Data Cloud to use offline purchase behavior to target users with more relevant ads and measure their effectiveness in future sales, according to The Wall Street Journal.
The moves stand in contrast to comments made by Snap CEO Evan Spiegel at Cannes Lions in 2015 when he described such practices as “creepy,” according to VentureBeat. During an on-stage interview at the annual advertising conference, Spiegel called targeted ads annoying and insisted the company is not interested in gathering personal user data on the same scale as its competitors. “We care about not being creepy. That’s something that’s really important to us,” he said at the time.
“You know, suddenly things aren’t so creepy when you have an IPO and you need to show revenue,” Traction’s Kleinberg says. While there will be some backlash to these changes, there’s only a small fringe of users who care, he says. Facebook continually probed and added more data targeting before and after its IPO. When Facebook encountered criticism, it apologized and made some changes, but eventually pushed forward again.
“I think Snapchat is going to do the same thing,” Kleinberg says. “There’s only so many marketers who are going to accept broad reach amongst young people… What they’re trying to do is give marketers other reasons to buy.”